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All new computers built by us from 8 Jul
2008 and some refurbished units have a Service Tag printed on a label on
the back of the base unit. Please enter this into the box belowand click
the 'Go' button. For new computers built before 8 Jul 2008 and refurbished
computers without a service tag please follow the instructions below the
box. |
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| The Service Tag entry box is not yet available, meanwhile
please click
here to select your service tag from our current support centre |
| All computers
built or refurbished by us are given a computer name which identifies
the date of manufacture or refurbishment.
This is in the form: BPCS-YYMMDD-N where YY = year, MM = month, DD = day, N =
serial no. for that day.
E.g. BPCS-080714-2 was the 2nd computer built/refurbished on 14th July 2008. |
| Key to symbols used below: > =
click,
>> = double click, [xxx] = tab name or dropdown menu item, < =
right click. |
| For computers with a Windows operating system > Start > Control
Panel >> System >[Computer Name] and look for the line "Full
Computer Name:" |
| For computers with a Linux operating
system
>System >[Administration] >[System Monitor] - the computer
name is at the top of the popup menu. |
| You will not normally need
to download additional or updated drivers for your Linux system, as these
are included in the
regular updates. If you have a specific problem please Email: support@bpcsbromyard.co.uk |
| The rest of this page applies
to computers with the Windows™ Operating System |
| New computers built before 8 Jul 2008 and refurbished
computers without a service tag |
| 1. Identify your computer motherboard
(aka mainboard). Provided you have not changed your computer name you
should be
able to identify this from the date of manufacture (see above) as follows: |
| New computers supplied from
Jan 2007 - Nov 2007: MSI K8MM3-V (this board displays 'K8MM3-V' at the top
left hand side of the screen briefly before Windows boots). |
| New computers supplied from
Dec 2007 - Feb 2008: MSI K8MM3-V or MSI K9MM-V (the latter displays a large
'V-Class' logo in the centre of the screen briefly before Windows boots). |
| New computers supplied from
Feb 2008 - 7 Jul 2008: ASRock AliveNF6P-VSTA |
| If you cannot identify your
computer motherboard from the above details, then switch the computer
off, disconnect the tower from the mains supply, and remove the right
hand cover (looking from the back - normally just held on by 2 screws)
and read the number off the motherboard. |
| 2. Support for the various motherboards
can be found below: |
| For the MSI Boards, first go
to: http://global.msi.eu/index.php?func=downloadindex |
| Then either use MSI's live update
feature or select manually as follows: |
| K8MM3-V: > Mainboard > AMD
Platform > Socket 754 > VIA > VIA(r)K8M800 > K8MM3-V |
| K9MM-V: > Mainboard > AMD
Platform > Socket AM2 > VIA > VIA(r)K8M800 > K9MM-V |
| For the NF6P-VSTA board > http://www.asrock.com/mb/download.asp?Model=ALiveNF6P-VSTA&s=AM2 |
| For refurbished Dell computers
please go to the Dell support site and
enter the original Dell service tag printed on the base unit. |
A number of computers refurbished
between March and December 2007 have one of the two Intel Desktop Boards
D845GRG or D865GLC. You will probably need to open up the tower as described
above to find out which one.
For the D845GRG go to: http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=824&lang=eng
For the D865GLC go to: http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=950&lang=eng |
| If your computer is not listed
on this page or you need further support please Email: support@bpcsbromyard.co.uk |
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